Contact support

What to include in your email

The more we know up front, the fewer messages it takes to sort out.

• Your login

  The Google or Apple login you use with the app, or say that you use it as a guest.

• Your device

  Phone model, whether you use Android, iOS or the web app, and your app version if you know it.

• What happened

  What you did, what you expected, and what you saw instead, and when it happened.

• Screenshots

  A screenshot of the screen or error message is often the quickest way to help.

Never share your wallet’s private keys or seed phrase with anyone, including someone who says they are from support.

Quick answers

Many questions are already answered in our guides.

• My balance looks different after logging in→

  Usually a different login or a guest session. How to get back to the right account.

• Ads won’t load→

  Grey buttons, “ad not available” and other ad issues, step by step.

• How to request a withdrawal→

  Networks, minimums, fees and the requirements to check first.

• Reward rules→

  How rewards are calculated and why they can go up or down.

• How CloudMineCrypto works→

  Plans, boosts, your balance and the Earn more screen.

• Offer or game points missing→

  Why confirmation can take time, and what to send us.