Where do I log in to CloudMineCrypto?
There are three ways in, and they all lead to the same account. On a computer, use the web app. On a phone, use the app from Google Play or the App Store (or the APK on Android without Play).
Browser
Web app
app.cloudminecrypto.com
Any computer or phone browser. Nothing to install.
Android
Google Play
or the APK on this site
The phone app, where ads, games and offers live too.
iPhone
App Store
iOS app
The same app for iPhone. Your login works here too.
One account, one balance, as long as you use the same login.
Android without Google Play? Download the APK.
New here? Sign in and start mining free: claim the free plan, then add more with ads, games, offers and the daily check-in. The download page has every option. Only get the app from these places; links from strangers, lookalike sites and “recovery” services aren’t us.
Should I sign in with Google, Apple or as a guest?
Google or Apple. Both are free, take a tap, and tie your balance to something you already own. Guest mode is fine for a first look, but it’s the one that can lose you a balance.
| Apple | Guest | ||
|---|---|---|---|
| Opens the same account on another device | Yes | Yes | No |
| Survives uninstalling or clearing data | Yes | Yes | No |
| Can request withdrawals | Yes, with a verified email | Yes, with a verified email | Add a login first |
| If you lose access | Recover your Google account | Recover your Apple ID | Email support; not always possible |
Signing in with Google or Apple means the app never sees a password. Google and Apple explain how their sign-in works in the sources below.
Why should I add a login to a guest account?
Because the key to a guest account lives in one install on one phone. The balance itself is saved on our servers, but without that key the app can’t find it and starts a new, empty account.
Guest
Uninstall, clear app data, log out or lose the phone, and the key goes with it. The balance is still on our servers, but the app can’t open it.
With a login
Sign in again on any device and the same account opens. It’s also required before you can request a withdrawal.
To add one, open the menu (three dots, top right) and tap Add login. If that Google account or Apple ID isn’t used anywhere else, it’s added to the account you’re in and your balance stays put.
Why does my balance look different after logging in?
It’s almost always a different account, not a lost balance. Each login has its own account, so a second Google account on the same phone opens a second, empty one.
- Google · [email protected]your usual loginyour balance
- Google · work accountnever used with the appnew, empty
- Apple IDnever used with the appnew, empty
Example. Balances are never combined between accounts.
Log out and sign in with the login marked Last used login method. The full walkthrough, with a quick troubleshooter, is in my balance looks different after logging in.
How does email verification work?
You add an email in the app and we send a link. Tap it and the address is verified. You need a verified email and a Google or Apple login before you can request a withdrawal.
- 1
Add your email
In the app. We send a verification email right away.
- 2
Open the link
It goes to cloudminecrypto.com/verify/… and confirms the address.
- ✓
Verified
Needed, together with a Google or Apple login, before you can request a withdrawal.
- Link expired or “verification failed”? Links work for 24 hours. Ask the app for a new one.
- No email? Check spam and promotions. You can request another after a minute.
- Got a code instead of a link? That happens when the address is already on another account. Type the code into the app, and don’t share it: it can open your account.
Limits or verification may apply to withdrawals, and identity verification may be required. The withdrawal guide has the details.
How do I move my account to a new phone?
With a Google or Apple login, just sign in on the new phone. As a guest, do one thing first on the old phone: add a login. Once the old install is gone, so is the key.
New phone checklist
Tick them off as you go.
Old phone
New phone
Why can’t I log in?
Most login problems are one of these:
| What you see | What’s going on | Try this |
|---|---|---|
| Signed in, but the balance is empty | You’re in a different account from before | Log out and use the login you used before |
| A Choose Account list | That login is on more than one account | Pick the account that shows your balance |
| “Email verification failed” | The link is over 24 hours old | Request a new email in the app |
| No verification email | Filtered, or requested too quickly | Check spam; wait a minute; request again |
| Guest account gone after reinstall | The app lost the guest ID | Email support with install date, device and country |
| Deleted the account by mistake | It may still be recoverable for a while | Sign in with the same login, then email support |
Can’t get into the Google account or Apple ID itself? That’s recovered with Google or Apple, not with us. Once you’re back in, your CloudMineCrypto account opens as normal.
How do I keep my account safe?
Do
- Sign in with Google or Apple, and keep that account secure
- Use the web app at app.cloudminecrypto.com or the official store apps
- Keep verification codes to yourself
- Email support only at [email protected]
Never
- Share a password, seed phrase or private key with anyone
- Pay anyone to “recover” or “unlock” your account
- Sign in through links sent by strangers
- Trust someone claiming to be support in a DM
Our support will never ask for your password, seed phrase or a verification code, and never asks for a payment. More on spotting fakes is in is CloudMineCrypto legit.
What should I send support?
Email [email protected], ideally from the address on your account. These four things let us find it quickly:
Which login
Google (which address) or Apple ID, or that you used the app as a guest.
Device and where
Phone model, Android, iPhone or web app, and your country.
When
Roughly when you installed, and when the problem started.
Screenshots
What you see now, and any older ones that show your balance.
Never send a password, a seed phrase, a private key or a verification code. We’ll never ask for them.
Open a pre-filled emailOther questions, from ads to withdrawals, are on the support page and in the guides.
Frequently asked questions
How do I log in to CloudMineCrypto?
Open the web app at app.cloudminecrypto.com, or the CloudMineCrypto app on Android or iPhone, and sign in with the same Google account or Apple ID you used before. The same login opens the same account on every device.
Does CloudMineCrypto have a password?
No. You sign in with Google or Apple, so there’s no CloudMineCrypto password to remember or reset. If someone asks for your password, it isn’t us.
I used the app as a guest. How do I log back in?
A guest account has no login. On the same install you’re already in: add a Google or Apple login from the menu now. If you’ve uninstalled, cleared data or changed phones, email support with your install date, device model and country. Recovery isn’t always possible.
Why is my balance different after logging in?
You’re almost certainly in a different account. Each Google account, Apple ID and guest session has its own. Log out and sign in with the login you used before.
My verification link doesn’t work. What now?
Verification links work for 24 hours. Request a new email from the app, wait a minute between requests, and check your spam folder.
I deleted my account. Can I get it back?
Maybe, if it was recent. Signing in again with the same Google or Apple login can bring a recently deleted account back. If it doesn’t, email support as soon as you can.
Can support merge two accounts?
No. Balances aren’t combined between accounts. Support can help you find which account holds your balance and how to get back into it.
Sources and further reading
- How Sign in with Google works · Google Account Help
- Manage links between your Google Account & apps from other developers · Google Account Help
- What is Sign in with Apple? · Apple Support
- Manage your apps with Sign in with Apple · Apple Support
- How to use Hide My Email with Sign in with Apple · Apple Support
- Terms of Use · CloudMineCrypto
- What to know about cryptocurrency and scams · US Federal Trade Commission
Live figures on this page (network hashrate, block reward, BTC price) come from the CloudMineCrypto API, refreshed hourly, and are labelled where they appear. This guide is educational and not financial advice. CloudMineCrypto is not an investment product; rewards in the app are estimates and aren’t guaranteed.
Still stuck?
We’ll help you get back in.
Email us from the address on your account and tell us which login you used. We’ll never ask for your password, seed phrase or a verification code.