Bitcoin Mining App (CloudMineCrypto.com)
Effective date: 2023-08-18
Last updated: 2025-12-27
These Terms of Use (“Terms”) govern your access to and use of the CloudMineCrypto.com mobile application(s) and website (together, the “App”), operated by Lowhill Games Oy (“Company”, “we”, “us”, or “our”). The App and any features, content, tools, and services made available through it are the “Services”.
By downloading, installing, accessing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.
Important (read this first)
The App offers a Bitcoin mining rewards program. We may operate, lease, and/or otherwise procure Bitcoin mining capacity and may participate in mining pools (or similar arrangements) to receive mining-related proceeds. Rewards made available through the program may be supported by such proceeds and/or other program funding sources (for example, promotional budgets) and are allocated to eligible users under our program rules.
Purchases (if any) are for access to digital features and services within the App. Purchases do not constitute a purchase or sale of BTC, do not sell or transfer ownership of mining hardware or hashrate, and do not entitle you to a guaranteed share of any specific mining output. Rewards may be zero regardless of any purchase.
Inside the App, terms like “mining”, “hashrate”, “contracts”, “plans”, “reward speed”, “boosts”, “loyalty boost”, “continuity multiplier”, and similar terminology refer to in-app participation and allocation mechanics. These in-app values are used to measure participation and allocate rewards under our rules. They do not represent:
Rewards are variable and not guaranteed. Digital assets are volatile and risky. Nothing in the App or these Terms is financial, investment, legal, or tax advice.
Platform note: Some features may be limited or unavailable depending on your device, app store policies, payment provider rules, geography, and risk controls. Nothing in these Terms obligates us to offer any feature (including any reward method) on all platforms.
We may update these Terms from time to time. When we do, we will update the “Last updated” date above and may notify you via the App, our website, email, or other reasonable means. Updated Terms apply from the effective date stated in the notice (or, if none, when posted). Your continued use of the App after updated Terms take effect means you accept the updated Terms.
You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use the App. The App is offered for personal, non-commercial use only.
You are responsible for ensuring your use of the App is lawful where you live, including any rules that apply to cryptocurrencies or digital assets. We do not provide financial, investment, legal, or tax advice.
By using the App or Services, you represent and warrant that your access to and use of the App and Services is lawful in your jurisdiction, in the manner in which you access and use them.
You must not use the App if you are (a) located in, ordinarily resident in, or organized under the laws of any country or region subject to comprehensive sanctions or embargoes, or (b) listed on (or owned/controlled by a person listed on) any sanctions list maintained by the EU, UN, US, UK, or other applicable authority, or (c) otherwise prohibited from receiving Services under applicable export-control or sanctions laws.
We may restrict availability by geography, store policy, legal risk, or provider constraints, and may block or suspend accounts to comply with law or manage risk.
Some features require you to create or connect an account (for example, using Google or Apple sign-in). You are responsible for maintaining the security of your device, account credentials, and any authentication method you use, and for all activity under your account.
You must not share accounts, buy/sell accounts, or allow others to access your account. You must not use the App through unauthorized automation, bots, scripts, emulators, farms, or similar tools.
You are responsible for securing your access to any external digital wallet used by you in association with the App (including safeguarding private keys, seed phrases, and login credentials). We cannot recover lost keys or reverse blockchain transfers.
To protect the Service, we may enforce rules such as “one person / one account” (or similar rules described in the App), device binding, phone/email verification, risk scoring, and other anti-abuse controls. Attempting to bypass these controls is prohibited.
We may operate, lease, and/or otherwise procure Bitcoin mining capacity and may participate in mining pools (or similar arrangements) to receive mining-related proceeds. Rewards made available through the program may be supported by such proceeds and/or other program funding sources (for example, promotional budgets), and are allocated to eligible users under our program rules. The operational setup may change over time for efficiency, risk management, provider availability, compliance, or other business reasons.
For clarity: users do not acquire rights in, or claims to, any specific mining hardware, pool account, mining output, revenue stream, or proceeds.
Within the App, you may obtain Plans/Contracts (including free, rewarded, trial, promotional, and paid options). Each Plan may be associated with in-app participation values (for example “hashrate”, “reward speed”, or multipliers). These values are internal program inputs used to allocate Rewards among users under our rules. They are not transferable property rights and do not grant you control of any specific mining hardware or real-world hashrate.
Any Plan fee is a fee for access to digital features/services in the App. Rewards remain variable, are not guaranteed, and may be zero.
Details about in-app participation values, Plan duration, and how Rewards are allocated are provided in the App and on our Reward Rules page: https://cloudminecrypto.com/learn/reward-rules. The Reward Rules page and in-app explanations are incorporated by reference for transparency and operational detail.
If there is any inconsistency between the Reward Rules/in-app explanations and these Terms, these Terms will prevail.
Rewards are variable and may go up or down over time. Drivers can include:
Rewards are not guaranteed. Nothing in the App or these Terms is a promise of profit or guaranteed return.
We may update the Services, add or remove features, and adjust program parameters (including Plan availability, multipliers, reward allocation rules, promotions, eligibility, and security checks) over time.
Prospective application: We generally apply program changes prospectively. However, we may correct errors, reconcile accounting, reverse mistaken allocations, and address misuse, fraud, chargebacks, policy violations, technical issues, or other unacceptable use (including coordinated abuse).
We may withdraw, adjust, or reverse benefits allocated to you if we reasonably believe they were assigned erroneously or obtained by misuse, fraud, dishonest behavior, policy violations, technical issues, chargebacks, or other unacceptable use.
Nothing in this section limits non-waivable consumer rights you may have under applicable law.
We make no representation and give no warranty that any Rewards earned or withdrawn via the App will possess any particular value or exchange rate in fiat currency. You are responsible for any loss or decrease in value of BTC or other digital assets.
Your Balance is an internal ledger entry used to track Rewards allocated to your account under our rules. It is not a bank account, deposit, stored-value account, or e-money account, and it is not insured or guaranteed by any government authority.
You do not receive a dedicated on-chain wallet address controlled by you within the App unless explicitly stated. We may use our own or third-party infrastructure to facilitate withdrawals. Blockchain transfers are generally irreversible once broadcast/settled.
If your Balance becomes incorrect due to error, abuse, chargeback, reversal, or other reason, we may correct the Balance. If a correction results in a negative Balance, you must promptly repay the deficit on demand, and we may set off the deficit against future Rewards, restrict withdrawals, or suspend/terminate your account as permitted by law.
Some purchases are processed through External Services (e.g., Apple App Store, Google Play). Billing, taxes, renewals, cancellations, and refunds are handled according to the rules of the relevant External Service and applicable law. You may be charged sales tax depending on your location, which may change over time.
If you purchase an auto-renewing subscription, your External Service account will be charged until you cancel. To cancel or manage your subscription, you must do so through the relevant External Service account settings (this applies even if you delete your account with us or uninstall the App).
If you initiate a chargeback or reverse a payment, we may suspend or terminate access to paid features (and, where appropriate, other parts of the Service) until the issue is resolved. Where permitted, we may terminate a subscription immediately in connection with a chargeback and reverse associated benefits.
When you purchase digital services/content/Plans, access is typically provided immediately. By proceeding, you acknowledge you request immediate delivery/performance. To the extent permitted by applicable law, you agree that any statutory right of withdrawal that would otherwise apply to digital content may be lost once access is provided or performance has begun with your consent.
This clause does not limit non-waivable consumer rights you may have under applicable law.
We may change pricing, available Plans, and included features from time to time. Subscription price changes (if any) are handled through the relevant External Service’s processes and any required notices/consents.
If the App enables withdrawals, you may request a withdrawal once you meet requirements shown in the App (e.g., minimum amount, verified login method, verified email, and applicable security checks). We may impose limits (per transaction, per day, per account, per device, or otherwise) as shown in the App or for risk management.
Blockchain network fees can change quickly due to congestion and market conditions. When you submit a withdrawal, we may estimate fees using available network data and submit the transaction using the selected network/method. Fee estimates are not guarantees. We may batch withdrawals, use third-party providers, or route transactions for efficiency and security.
If network fees increase significantly after submission, an estimated fee may become insufficient and the transaction may be delayed, fail, or require reprocessing. Where feasible, we may offer options in the App (e.g., reprocess, change method, or choose another supported network).
You must provide an accurate destination address/invoice for the network you selected. Sending to an incompatible address type or wrong network can result in loss of funds. For Lightning invoices, the withdrawal amount typically must match the invoice amount, and invoices may expire.
We may ask you to confirm destination details and, in some cases, request additional information or verification about the destination (for example, where required for security or compliance).
Where Lightning or other methods are supported, availability may depend on liquidity, invoice constraints, routing conditions, provider uptime, and risk controls. Lightning payments may fail for reasons outside our control (e.g., routing/liquidity), and you may need to generate a new invoice or use another method.
On-chain transactions may require confirmations before being considered final. We are not responsible for delays caused by network conditions, mempool congestion, fee spikes, reorgs, provider outages, or other external factors.
Withdrawals may be subject to reasonable security and compliance checks. We may delay, limit, or refuse a withdrawal where we reasonably believe there is fraud, abuse, sanctions risk, prohibited activity, or other unlawful activity, or where required by law.
Screening: We and/or our providers may screen withdrawal requests, addresses, invoices, and related information against sanctions and fraud-risk indicators. We may require additional information or take other steps we consider reasonably necessary to comply with law, platform rules, or to manage risk (including requesting updated invoices or alternative withdrawal methods).
In some cases, we may require identity verification (“KYC”) or other information before enabling certain features, higher withdrawal limits, or specific withdrawals. This may be risk-based and requested when necessary for fraud prevention or legal/regulatory compliance.
If you do not provide requested information, if we cannot verify it, or if we reasonably suspect unlawful activity, we may limit, delay, suspend, or refuse withdrawals or access to certain Services, or close your account where permitted by law.
Personal data collected for verification is handled in accordance with our Privacy Policy.
You must not:
The App may link to or reference Associated Sites (wallets, exchanges, support channels, websites/apps). These are not operated by us. We do not endorse, control, or assume responsibility for Associated Sites, including their content, availability, security, or practices. Your use of them is governed by their own terms and policies.
To the fullest extent permitted by law, we are not responsible for any loss or damage arising from your use of Associated Sites.
The App and all related software, content, trademarks, and logos are owned by Lowhill Games Oy or its licensors and are protected by applicable intellectual property laws. All rights are reserved.
You may store, print, and display content supplied in the App solely for your own personal, non-commercial use. You may not publish, manipulate, distribute, reproduce, or create derivative works from any content supplied through the App, nor use it in connection with any business or commercial enterprise, except where permitted by law.
You must not use our trademarks (including names and logos) without our prior written consent.
If you submit, upload, or otherwise provide content through the App or Services (“User Content”), you represent that you have the rights to do so. You grant Lowhill Games Oy a non-exclusive, worldwide, royalty-free license (with the right to sublicense) to host, store, reproduce, modify, publish, display, and distribute your User Content solely for operating, providing, maintaining, improving, and promoting the Services, and for compliance, safety, and fraud-prevention purposes.
If you provide suggestions, ideas, or feedback, you grant us the right to use them without restriction or compensation, unless prohibited by law.
You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in a way that suggests any association, approval, or endorsement without our prior written permission.
Except where expressly stated otherwise, third-party trademarks, brand names, content, services, or locations featured in the App are not associated with, linked to, or affiliated with Lowhill Games Oy. Any trademarks/names featured are owned by the respective owners and are used solely to describe or identify the third party’s products/services.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE APP AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that the App will be uninterrupted, secure, or error-free, or that Rewards will be available at any specific level or at all. Any examples, illustrations, or sample calculations shown are illustrative only.
Nothing in the Services constitutes financial, investment, legal, or tax advice. You are solely responsible for assessing your situation and obtaining independent advice where appropriate.
Subject to any non-excludable rights you may have under applicable consumer protection laws, to the maximum extent permitted by applicable law, Lowhill Games Oy and its directors, officers, employees, affiliates, agents, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses arising out of or related to your use of (or inability to use) the App, Services, Associated Sites, or any materials posted on them, whether in contract, tort, statute, or otherwise.
This includes (without limitation) claims relating to loss of use, loss of data, loss of profits, diminution in value of BTC or other digital assets, damage to goodwill or reputation, or the cost of procuring substitute goods or services.
Nothing in these Terms limits liability that cannot be excluded under applicable law (including for death or personal injury caused by negligence, fraud, or other non-excludable liabilities).
If applicable consumer protection law provides a non-excludable guarantee in respect of goods or services supplied, and our liability for failure to comply with that guarantee may not be excluded but may be limited, then our liability for such failure is limited (at our option) to: (a) supplying the services again, or (b) paying the cost of having the services supplied again, except to the extent that applicable law requires otherwise.
To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Lowhill Games Oy and its directors, officers, employees, consultants, agents, and affiliates from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:
Each indemnity is a continuing obligation, and it is not necessary for Lowhill Games Oy to incur expense or make payment before enforcing its rights under this clause, to the extent permitted by law.
Access to the Services is provided on a temporary basis. We reserve the right to withdraw, suspend, restrict, or amend the Services (in whole or in part) without notice. We are not responsible if for any reason the App or Services are unavailable at any time or for any period, except to the extent such liability cannot be excluded under applicable law.
We may suspend or terminate access if you violate these Terms, if we reasonably suspect fraud or abuse, if required by law, or if necessary to protect the Service or other users. You may stop using the App at any time by uninstalling it and ceasing all use.
Scheduled maintenance, software updates, and unforeseen outages may impact access to the App, the operation of Plans/Contracts, Reward allocation, and the ability to submit withdrawals. Where reasonable, we may communicate significant planned downtime in advance. However, we are not liable for losses arising from downtime or unavailability except to the extent that liability cannot be excluded.
Upon suspension/termination, we may restrict access to withdrawals and features while we complete risk, fraud, and compliance checks. Where permitted by law, we may forfeit or reverse Rewards obtained through prohibited conduct or error. If you are entitled to a remaining Balance, we may require you to complete security/KYC checks before withdrawal.
If the App indicates a Balance is “Withdrawable,” that indicates eligibility at that time, subject to these Terms. We may still delay or refuse withdrawal where required for security, compliance, sanctions screening, suspected fraud/abuse, chargeback resolution, or legal obligations.
If your account is inactive for an extended period, we may classify it as dormant and restrict features, close the account, or handle remaining Balances as required by law, including under applicable unclaimed property/escheatment rules. We may attempt to notify you using the contact methods on file.
The Services (including reward allocation, account features, and withdrawal submission) are provided on an “as is” and “as available” basis. We do not guarantee continuous, uninterrupted, or error-free operation, and there is no guarantee of uptime.
Service level target (paid subscriptions only): For paid subscription features (if offered), our target is 99.0% monthly availability (the “Target”), measured over a calendar month. Availability means the relevant subscription feature is operational for a majority of users, excluding (a) planned maintenance, (b) emergency maintenance, (c) outages caused by the internet, app stores, payment processors, cloud providers, mining providers, wallet/Lightning providers, or other third parties, (d) force majeure events, (e) issues limited to your device, network, or configuration, and (f) beta/experimental features.
Service credits (sole remedy for SLA): If we miss the Target in a given calendar month due to an outage within our reasonable control, you may request a service credit in the form of a subscription time extension (or an equivalent in-app entitlement), subject to platform rules. Credits are calculated as a pro-rated extension based on the portion of the month the subscription feature was unavailable, capped at one (1) month of extension for the affected period. To request a credit, you must contact support within 30 days after the end of the month in which the outage occurred and provide your account identifier and a description of the issue.
This section does not limit any non-waivable consumer rights you may have, and does not change any refund rights you may have with Apple App Store or Google Play under their rules and applicable law.
You are responsible for understanding and complying with all legal restrictions and requirements in your jurisdiction related to cryptocurrencies, virtual assets, and the use of services like the App. Regulatory requirements and enforcement practices may change and may affect the availability, usability, or legality of the Services.
You acknowledge risks including volatility, protocol changes, mining economics changes, fee spikes, technical failures, wallet risks, phishing/social engineering, and potential regulatory changes. Nothing in the App or Services constitutes financial, investment, tax, or legal advice.
You are solely responsible for determining what taxes, if any, apply to your use of the Services, and for reporting and remitting the correct tax to the appropriate authority. We do not provide tax advice and may provide transaction history only as a convenience.
If you have a complaint or dispute relating to Rewards, withdrawals, account issues, or Plan/Contract matters, contact support first using the details in the App or below. We will use reasonable efforts to investigate and try to resolve issues.
Nothing in this clause prevents you from bringing a claim in a court of competent jurisdiction in accordance with Section 25.
This Section applies only if you are a resident of the United States or you access/use the Services in the United States. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.
Before starting arbitration, you agree to contact us and attempt to resolve the dispute informally. Send a notice to [email protected] with the subject line “Dispute Notice” and include (a) your name and account identifier, (b) a description of the dispute, (c) the relief you are seeking, and (d) how we can contact you. If we do not resolve the dispute within 30 days after receiving your notice, either party may start arbitration.
Except for the matters listed in Section 19.1.3, you and Lowhill Games Oy agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including their formation, performance, breach, enforcement, validity, or termination) will be resolved by binding individual arbitration and not in court.
The arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable consumer arbitration rules, as modified by these Terms. The arbitrator may award the same damages and relief that a court could award, but only to the extent necessary to resolve the individual claim. Judgment on the award may be entered in any court of competent jurisdiction.
Either party may bring a claim in small claims court if it qualifies, so long as it remains an individual claim. Either party may also seek injunctive or equitable relief in court to protect intellectual property rights (for example, trademarks, trade secrets, copyrights, or patents) or to prevent unauthorized access or misuse of the Services.
Arbitration will take place in the U.S. county (or parish) where you reside, unless we agree otherwise. If available, either party may choose to have the arbitration conducted by telephone, video conference, or based on written submissions, subject to the AAA rules and the arbitrator’s discretion.
Payment of arbitration fees will be governed by the AAA rules. If you cannot afford the filing fees, you may request a fee waiver from the AAA. Each party is responsible for its own attorneys’ fees and costs unless the arbitrator awards otherwise under applicable law.
You and we agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding.
This arbitration agreement is governed by the U.S. Federal Arbitration Act (“FAA”) and will be interpreted broadly in favor of arbitration.
You may opt out of this arbitration agreement by sending an email to [email protected] within 30 days of first accepting these Terms, with the subject line “Arbitration Opt-Out” and including your name and account identifier. If you opt out, neither you nor we can require the other to arbitrate disputes under this Section 19.1.
If any part of this Section 19.1 is found unenforceable, the remaining parts will remain in effect. If the class action waiver is found unenforceable, then this entire Section 19.1 (arbitration provision) will be null and void to the extent required by law.
To the fullest extent permitted by applicable law, any claim, dispute, or cause of action arising out of or relating to the App, Services, Rewards, Plans/Contracts, withdrawals, or these Terms must be filed or commenced within 12 months after the claim first arose (or the date you reasonably should have known of the events giving rise to the claim).
This clause does not limit any non-waivable rights you may have under applicable consumer protection laws, and where applicable law requires a longer period, the legally required period will apply.
We are not responsible for delays or failures caused by events beyond our reasonable control (for example, outages, network failures, third-party interruptions, changes in mining provider availability, sanctions/regulatory changes, or acts of government).
You may not assign, transfer, or novate your rights and obligations under these Terms without our prior written consent. We may assign or transfer these Terms (in whole or in part) as part of a corporate restructuring, merger, acquisition, or sale of assets.
If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect. Where possible, an invalid or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its intent.
A waiver of any right under these Terms is only effective if in writing and signed by the party granting the waiver. Any failure or delay in enforcing a right or provision is not a waiver of that right or provision.
Except where expressly stated (for example, in relation to indemnified parties and the App Store/Google Play provisions below), no person other than you and Lowhill Games Oy has any rights under these Terms, nor are these Terms enforceable by any person other than you and Lowhill Games Oy.
These Terms are governed by the laws of Finland, without regard to conflict of laws principles. You agree to submit to the exclusive jurisdiction of the courts of Finland, subject to any non-waivable consumer protection rights.
Our Privacy Policy explains how we collect, store, use, and disclose personal data. You can access it on our website or through the App: Privacy Policy.
You agree that we may communicate with you electronically (for example, via the App, email, or push notifications) and that such communications satisfy any legal requirement that communications be in writing, to the extent permitted by law. You are responsible for keeping your contact details current.
These Terms (together with the Privacy Policy and any additional policies or in-app disclosures expressly incorporated by reference) constitute the entire agreement between you and us regarding the Services and supersede prior versions.
Relationship to EULA: If you are presented with, or otherwise agree to, an end-user license agreement (“EULA”) for the App, the EULA governs the license and use of the App software itself, while these Terms govern the Services and the rewards program. If there is a conflict, the EULA controls for software licensing topics and these Terms control for the Services, to the extent permitted by law.
Language: If we provide translations, they are for convenience only. To the extent permitted by law, the English version controls if there is any inconsistency.
Sections that by their nature should survive termination (including limitations of liability, indemnities, dispute provisions, ownership provisions, and compliance-related provisions) will survive.
If you use the App on iOS, you acknowledge these Terms are between you and Lowhill Games Oy, not Apple. Apple has no obligation to furnish maintenance or support services for the App. To the maximum extent permitted by law, Apple has no warranty obligation with respect to the App. Apple is not responsible for addressing claims by you or any third party relating to the App or your possession/use of the App, including product liability claims, claims that the App fails to conform to legal/regulatory requirements, and claims arising under consumer protection laws.
Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary. You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
If you download the App from Google Play, you acknowledge that Google may be a third-party beneficiary of these Terms to the extent required by Google Play policies, and that Google may have the right to enforce certain provisions of these Terms.
Billing, refunds, and subscription management for purchases made through Apple App Store or Google Play are governed by the applicable platform rules and your agreement with that platform.
If you have questions, complaints, or comments about the App or these Terms, contact us at [email protected].
Company: Lowhill Games Oy (Finland)