My earnings have disappeared after logging in

How to get your earnings back

The most common reason your current earnings or balance appears different is that you may have logged in with a different account than before, or used the app as a guest instead of with your normal login.

• Did you log in with the right account?

  When reinstalling the application, or after getting a new phone and opening the app for the first time, you will be prompted to log in with either a Google Account or Apple ID. Make sure you log in with the same account you used previously.
  If you realize you logged in to the wrong account, you can press the three dots in the upper right corner to log out, and then log back in using the account you used before.

• Did you skip login this time?

  If you reinstalled the application and pressed 'Skip' on the login screen, you are using the app as a guest. This guest session is a separate account and will not show the balance of your previous logged-in account.
  If you have not accumulated any meaningful balance on this guest account, you can log out and confirm you no longer need access to this guest account. After that, log in using the same Google or Apple account you used previously.

• Did you skip login the last time you were using the app (guest-only use)?

  If, the first time you started using the app, you skipped the login and used it only as a guest, and you never added a login method afterwards, your guest account is not directly linked to an email or social login.
  In this case, please contact our support and provide as much information as possible about your previous usage (for example, approximate install date, device type, country, etc.). We will review your case and, if possible, try to locate and reconnect your old account. Please note that account recovery is not always possible.

• Did you attach your login to a new account and lose access to the old one?

  If you created a new account in the app and, when prompted, added a login method (Google or Apple ID) that was previously used on another account, you may have been asked whether you want to attach this login to the new account and remove it from the old one. If you confirmed this, the login will now be linked to the new account, and direct access to the old account may be lost.
  If you are in this situation, please contact our support and explain what happened. We will investigate and, where technically and legally possible, try to help. We cannot, however, guarantee that an old account can always be recovered.