My rewards balance looks different after logging in

How to restore the correct balance

In most cases, a changed balance happens because you’re signed into a different account than before (for example, a different Google/Apple login or a guest session). Use the checklist below to get back to the right account.

• Did you sign in with the same account as last time?

  After reinstalling the app, switching devices, or clearing data, you may be prompted to sign in again with Google or Apple. Make sure you choose the same login you used previously.
  If you picked the wrong one, open the menu (three dots in the upper-right) to log out, then sign in again with the correct account.

• Did you skip login this time (guest mode)?

  If you tapped “Skip” on the login screen, you’re using a guest session. Guest sessions are separate from accounts signed in with Google or Apple and won’t show your previous balance.
  If you don’t need anything from the guest session, log out and sign in with the same Google/Apple account you used before.

• Were you using the app only as a guest earlier?

  If you originally used the app as a guest and never added a login method, that guest account may not be directly linked to an email or social login.
  In this case, please contact support and include as much detail as you can (approximate install date, device model, country, and any screenshots you have). We’ll review and try to help if recovery is possible. Please note that account recovery isn’t always possible.

• Did you attach your login to a new account?

  If you created a new account and then connected a Google/Apple login that was previously used on another account, the login may now be linked to the new account.
  If this happened, contact support and describe what you saw on screen. We’ll investigate and help where technically and legally possible, but we can’t guarantee recovery in every case.